Privacy Policy

Our Backyard Services

Last Updated: April 2026

Thank you for your interest in Foothills Custom Outdoors (collectively, “we,” “us,” “our,” or “Foothills Custom Outdoors”). Your privacy is important to us, and this privacy policy describes how we process personal information as part of our business operations, including the types of personal information that we collect, the purposes for which we use it, the types of third parties with whom we may share it, and the rights and responsibilities you may have with respect to such personal information.

This privacy policy applies to the personal information you provide to us through any type of engagement or interaction, such as when you use our website (the “Site”), contact us by phone or email, or engage our services. By accessing or using the Site or otherwise providing us with personal information, you are consenting and agreeing to the terms and conditions set forth in this privacy policy.

1. Whose Personal Information Do We Collect

Foothills Custom Outdoors collects personal information from a range of individuals in the context of our business activities, including: customers and prospective customers; individuals that use or access our Site; representatives of our suppliers, partners, and other business contacts; contractors and similar workers; and individuals who contact us by any means.

2. The Types of Personal Information We Collect

The type of personal information we collect depends on our relationship with you. Generally, we collect the following types of personal information:

  • Identity data: Your name, billing address, shipping address, residential address, email address, and telephone number.
  • Registration data: Information provided when you create an account on our Site, including usernames and passwords.
  • Transaction data: Orders for our products and services, details of payments, purchase history, and limited payment card information.
  • Marketing and communications data: Your marketing preferences and subscriptions to our communications.
  • Feedback and comments: Any reviews, comments, or statements you provide to us.
  • Usage data: Data we automatically collect from visitors to our Site, including Internet Protocol (IP) address, browser type, device type, access times, pages viewed, and referring website addresses.
  • Project data: Information about your property, installation site, and project requirements that you provide during consultations.

When you do not provide personal information that we request, we may not be able to provide you the requested service or complete a transaction.

3. How We Collect Personal Information

We obtain personal information directly from you in most cases. For example, we collect personal information when you:

  • Use or access our Site or complete one of our web forms
  • Contact us by phone, email, or through our website to request information or services
  • Submit an order or make a purchase
  • Schedule a consultation or installation
  • Provide us with property details for a project
  • Communicate with us via social media
  • Submit feedback, reviews, or comments

We may also collect information from third party sources in accordance with applicable law, such as publicly available information or data provided by business partners.

4. How We Use Your Information

Foothills Custom Outdoors uses personal information for the following purposes:

  • Services and transactions: To execute transactions, deliver products and services, schedule and perform installations, process payments, send order confirmations and status updates, and respond to your inquiries.
  • Improving our business: To analyze purchasing preferences, measure the effectiveness of our marketing, improve our products and services, and enhance the customer experience.
  • Marketing: In accordance with applicable laws, to inform you of products, services, promotions, and events that may be of interest to you. You may opt out of marketing communications at any time by using the “unsubscribe” link in any email or by contacting us directly.
  • Security and enforcement: To detect and prevent fraud, protect our business and website, and enforce our terms and conditions.
  • Legal and business interests: To promote, defend, or protect our legal and business interests, including enforcing contracts and agreements.

5. Sharing Your Personal Information with Others

Foothills Custom Outdoors does not sell, lease, or rent your personal information to third parties for profit or other valuable consideration. We may share your personal information with selected third parties in the following circumstances:

  • Service providers: We may share your information with companies that provide services on our behalf, such as website hosting, payment processing, email communications, and delivery services.
  • Payment processors: All payments are processed through third party payment systems. We do not store your full credit card information. Any information you provide to a payment processor is subject to their privacy policy.
  • Delivery partners: We may share your name, address, and order details with delivery partners to facilitate prompt delivery of products.
  • Legal requirements: We may disclose personal information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction.

6. Third Party Links

Our Site may contain links to websites operated by third parties. Each third party website has its own privacy policies and practices. We are not responsible for the privacy practices of websites we do not own or operate, and we encourage you to review the privacy policies of any third party website you visit.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this privacy policy, including to complete transactions, provide services, comply with legal obligations, and defend our business interests. When your personal information is no longer needed for these purposes, we will delete or anonymize it in accordance with applicable law.

8. Information Security

We are committed to protecting the security of your personal information. We use reasonable security measures to help protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information. You provide us with personal information at your own risk.

Where you have a username and password to access the Site, you are responsible for maintaining the confidentiality of those credentials. Please contact us immediately if you believe your credentials have been compromised.

9. Children's Privacy

Our Site and services are not directed at children under the age of eighteen. We do not knowingly collect personal information from children under eighteen. If you believe a child under eighteen has provided us with personal information, please contact us and we will take steps to delete that information.

10. Cookies and Tracking Technologies

When you visit our Site, we may use cookies and similar technologies to collect information and enhance your experience. Cookies are small files stored on your device that help us understand how you use our Site, remember your preferences, and provide relevant content.

You can control cookie settings through your web browser. However, disabling cookies may affect the functionality of certain features on our Site.

11. Email Marketing and Opt Out

You have the right to opt out of receiving marketing communications from us at any time. All marketing emails include an “unsubscribe” link that allows you to stop receiving future marketing messages. Opting out of marketing communications does not affect transactional emails related to your orders or services.

12. Your Responsibilities

You agree to only provide personal information to Foothills Custom Outdoors that is accurate, current, and relevant to our relationship. If you provide us with personal information about a third party (for example, a spouse or property co-owner), you represent that you have the right and authority to do so and that we may use that information in accordance with this privacy policy.

13. Tennessee and Federal Privacy Rights

Foothills Custom Outdoors complies with applicable Tennessee state law and federal regulations regarding the collection, use, and protection of personal information. If you have questions about your rights under applicable privacy laws, please contact us.

14. Do Not Track Signals

Some web browsers transmit “Do Not Track” signals to websites. We currently do not take action in response to these signals unless otherwise required by law.

15. Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. The “Last Updated” date at the top of this page indicates when the most recent changes were made. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise any privacy rights, please contact us: