Shipping and Delivery Policy

Our Backyard Services

Last Updated: April 2026

Thank you for shopping with Foothills Custom Outdoors. Because we are a local Knoxville, Tennessee business that specializes in outdoor structures and installation, our shipping and delivery process works differently than what you may be used to from national online retailers. Please read this policy carefully so you know exactly what to expect.

Local Delivery and Installation (Our Primary Service)

Foothills Custom Outdoors primarily serves homeowners in Knoxville, TN and the surrounding East Tennessee communities, including Farragut, Maryville, Oak Ridge, Lenoir City, Seymour, Powell, and Knox County.

For most of our products, delivery is included as part of our professional installation service. When you purchase a structure from us and schedule installation, we:

  • Transport the product directly to your property
  • Unload all materials at the installation site
  • Complete full assembly and installation on your property
  • Remove all packaging materials and debris from your property

You do not need to be present for the entire installation, but we do require that an adult (18 years or older) is available at the start of the appointment to confirm placement and access.

Delivery for Non Installed Products

For products that do not require professional installation (such as patio furniture, grills, and smaller accessories), we offer local delivery within our service area. Delivery details will be confirmed at the time of purchase, including estimated delivery windows and any site access requirements.

Shipping for Smaller Items and Accessories

Certain smaller products and accessories may be shipped via standard carriers (UPS, FedEx, or USPS). Shipping timelines and costs for these items will be provided during the checkout process or at the time of your order confirmation.

Delivery Timelines

    • Installed structures: Delivery and installation are scheduled based on product availability and our current project calendar. We will provide you with an estimated installation date at the time of purchase and confirm the final date in advance.
    • Non installed products: Local delivery is typically completed within 5 to 10 business days of order confirmation, depending on product availability.
    • Shipped accessories: Standard shipping typically takes 5 to 7 business days. Expedited options may be available at additional cost.

Foothills Custom Outdoors is not responsible for delays caused by weather, carrier disruptions, manufacturer backorders, or other circumstances beyond our control. We will communicate any known delays to you as soon as possible.

Receipt and Inspection of Products

If you receive a product via carrier delivery (not installed by our team), you are responsible for inspecting the shipment upon arrival. If any items appear damaged or are missing, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Do not dispose of any packaging materials until you have fully inspected your order and are satisfied with the product you have received.

Delivery Area

Our primary delivery and installation service area covers Knox County and surrounding East Tennessee communities. If you are located outside our standard service area, please contact us to discuss availability. We may be able to accommodate your project depending on location and scope.

Contact Us

If you have questions about shipping, delivery, or installation scheduling, please contact us: