Returns and Refund Policy

Our Backyard Services

Last Updated: April 2026

At Foothills Custom Outdoors, we want you to be completely satisfied with your purchase. We stand behind the products we sell and the installation services we provide. However, we understand that sometimes things do not work out as expected. This policy outlines the process for returns and refunds.

General Return Policy

If you are dissatisfied with a product purchased from Foothills Custom Outdoors and wish to return it for any reason other than a defect, damage during delivery, or an error on our part, please contact us directly. One of our team members will provide you with instructions for initiating a return.

Please have your order information ready when you contact us, including your order number, the product name, and the reason for the return.

Return Eligibility and Conditions

  • You must contact us within 30 days of receipt of your product to initiate a return.
  • All returned products must be in like new condition and in their original packaging. If a product has been assembled, it must be fully disassembled and securely repackaged in the original packaging materials before return.
  • Products that are returned in damaged condition due to inadequate repackaging, partial assembly, or misuse may be subject to a reduced refund at our sole discretion.
  • A restocking fee of 15% applies to all returned products.

Installed Products

Products that have been professionally installed by Foothills Custom Outdoors are generally not eligible for return once installation is complete. If you experience an issue with an installed product, please contact us immediately and we will work with you to resolve the situation. In most cases, issues can be resolved through repair, replacement parts, or adjustment without requiring a full return.

Defective, Damaged, or Incorrect Products

If your product arrives defective, damaged during shipping, or is not the product you ordered, please contact us immediately. Issues related to defects, shipping damage, or order errors can typically be resolved quickly and do not require a full return of the product. We will work with the manufacturer and our delivery partners to get replacement parts, a replacement product, or another appropriate resolution to you as quickly as possible.

Refund Details

  • Refunds will be issued to the original method of payment (credit card, debit card, or other payment method used at the time of purchase).
  • The refund amount will be the original purchase price minus any applicable shipping charges (outbound and return), the restocking fee, and the cost of replacing any parts damaged during the return process.
  • Refunds will be processed after the returned product is received and inspected by our team.
  • Please allow 7 to 14 business days for the refund to appear on your statement after processing.

Order Cancellations

  • If you cancel your order before it has shipped or before installation is scheduled, we will cancel the transaction and issue a full refund with no fees or charges.
  • If you wish to cancel after an order has shipped but before you receive it, you must refuse the shipment upon delivery. The return and refund process described above will then apply.
  • If you cancel after an installation has been scheduled and materials have been ordered or delivered, a cancellation fee may apply to cover costs already incurred.

Products Purchased from Other Retailers

This return and refund policy applies only to products purchased directly from Foothills Custom Outdoors. If you purchased a product from another retailer (including online marketplaces, home improvement stores, or other dealers), please refer to that retailer’s return and refund policies.

Contact Us

To initiate a return or discuss a product issue, please contact us: